Delete Your Box•E Account

Last updated: April 2026 · App: Box•E · Developer: Box•E

This page explains how to delete your Box•E account and the data associated with it. Box•E is published by the Box•E development team (the same name shown on our Google Play and App Store listings).

Which option applies to me?

Box•E only stores data in the cloud for users who created an account (which requires a Box•E Premium subscription). Use the table below to find the right path:

Your situation What to do
I have an active Premium subscription and I'm signed in. Use Option 1 — Delete from inside the app.
I had Premium previously but it has lapsed / I cancelled, and I'm still signed in. You still have cloud data from when you were Premium. The in-app Delete Account button remains available while you are signed in — use Option 1. You do not need to resubscribe to delete.
I can no longer sign in (forgot password, lost device, Google/Apple account closed, etc.) Use Option 2 — Request deletion by email.
I have never created a Box•E account (used the app free without signing in). There is no cloud account or cloud data to delete — Box•E never received any of your information. To remove the local copy on your device, simply uninstall the app or clear its data from your device's settings.

Option 1 — Delete from inside the app (recommended)

The fastest way to delete your account is from within the Box•E app. This works on iOS, Android, and the web app for any user who is currently signed in — including users whose Premium subscription has lapsed or been cancelled.

  1. Open the Box•E app and sign in if you are not already.
  2. Tap Settings in the bottom navigation bar.
  3. Scroll down to the Account section.
  4. Tap Delete Account (shown in red, beneath Sign Out).
  5. Type DELETE in the confirmation box and tap Delete.
  6. Re-enter your password (email accounts), pick your Google account (Google Sign-In), or use Apple Sign-In when prompted.

Your account and cloud data are removed immediately. You will be signed out automatically.

Option 2 — Request deletion by email

If you no longer have access to the app or your sign-in credentials, you can request deletion by email.

  1. Send an email to support@boxeapp.com from the email address registered to your Box•E account.
  2. Use the subject line: Account Deletion Request.
  3. Include in the body:
    • The email address used to sign in to Box•E.
    • Confirmation that you want your account and data permanently deleted.

We will verify the request, complete the deletion, and confirm by reply within 30 days of receipt (typically much sooner).

What is deleted

When your account is deleted, the following data is permanently removed from our servers:

  • Your Firebase Authentication record (email, display name, sign-in provider link).
  • Your Box•E user profile document (users/{your-uid} in Firestore).
  • Your membership in any households you have joined. If you are the last remaining member of a household, the entire household is also deleted, including:
    • All inventory items and item types stored in that household.
    • All item photos uploaded to Firebase Storage for that household.

Note about shared households: if you leave a household that still has other members, your personal account is deleted, but the household and its inventory remain available to the other members. You will no longer have any access to that data.

What is kept (and for how long)

  • Local data on your device — Box•E stores a local copy of your inventory in an on-device SQLite database. Account deletion does not erase this. To remove it, uninstall the app or use your device's "Clear app data" option.
  • Anonymous analytics and crash reports — aggregated, anonymised diagnostic data collected by Firebase Crashlytics and Google Analytics for Firebase is not tied to your identity and is retained according to Google's standard retention periods.
  • Anonymous paywall data — our paywall provider Superwall retains a randomly generated device alias and paywall-interaction events that are not linked to your name or email. See the Superwall Privacy Policy.
  • Purchase / subscription records — receipts and billing records held by the App Store or Google Play are retained by those stores under their own policies. Box•E does not store payment details.
  • Backup snapshots and audit logs — encrypted server backups and security audit logs may contain references to your data for up to 30 days after deletion before being overwritten in the normal backup rotation.
  • Legal-hold data — in the rare case that we are required by law to retain specific information (for example, in response to a court order), we will retain only what is strictly necessary and only for as long as legally required.

Before you delete

  • Export your data first if you want a copy. In the app, go to Settings → Export to Excel to download a spreadsheet of your inventory.
  • Deletion is permanent. We cannot recover an account or its data once it has been deleted.
  • If you only want to stop syncing, you can Sign Out instead — that leaves your cloud data intact for when you sign back in.
Cancel your subscription separately. If you have an active Box•E Premium subscription, deleting your Box•E account does not automatically cancel the subscription. Subscriptions are managed by Apple or Google, not by Box•E, so you must cancel it yourself to stop future billing:
  • iOS / iPadOS: Open Settings → [your name] → Subscriptions, choose Box•E, and tap Cancel Subscription.
  • Android: Open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions, choose Box•E, and tap Cancel subscription.
We recommend cancelling before deleting your account, because afterwards you will no longer be able to sign in to confirm the cancellation from within the app.

Note: cancelling a Premium subscription on its own does not delete your Box•E account or your cloud data. It only stops future billing and locks premium features at the end of your current paid period. Your inventory, photos, and household memberships remain in the cloud until you choose to delete your account using one of the options above.

Questions?

For more information about how we handle your data, see our Privacy Policy. For any other questions about deletion, contact support@boxeapp.com.